Last revised 05.2017
General Information About Data Protection
Novoferm GmbH is happy to see your interest in our company and its products. You may possibly be asked to disclose personal information so that we can provide you with the comprehensive information you would like to have. Any such disclosures are completely voluntary. As Novoferm is a global company, we operate a number of different websites around the globe. All of the information that you send to one of our websites in any of these countries may be transmitted electronically to a server for one of these sites in a different country. This information may be utilised, stored or edited outside of the country in which it was originally collected. Your personal data is stored in conformity with the data protection regulations in effect in the country in which the website is operated.
Please note as well the Terms and Conditions of Use of the website www.novoferm.gr
Our Public Procedures Directory is available at this link.
The company arvato systems GmbH, An der Autobahn 200, D-33333 Gütersloh, operates the website server at the Gütersloh location and the contract data processing (storage and forwarding to Novoferm and its distribution partners and representatives) on our behalf. Our host service provider is also required to comply with German data protection laws. The level of data protection in the EU member state Germany complies with Directive 95/46/EC of the European Parliament and Council of 24 October 1995 for the protection of individuals with regard to the processing of personal data and on the free movement of such data and the legal acts of the European Union based on this directive. Furthermore, all of the Novoferm contract partners are contractually obligated to confidentiality and are permitted to process the user data that is collected and stored for us and our representatives in accordance with their contracts solely and exclusively for the purposes described in this data protection statement.
Data Protection Provisions
Novoferm is very conscientious about the protection of the data from its website visitors and complies with the regulations of data protection laws. We would like to describe to you in the remarks below what personal data we request from you and store and how we work with this data. Personal data is any information that would make it possible to identify a specific person. It includes in particular your name, address and telephone number.
We seek to make most of the services available for anonymous use. Anonymous data result, for example, during the registration of websites that have been visited. The analysis of such data, which cannot be traced back to your person, help us to determine the habits of our users to make the design of our services more user friendly and to adapt them to the wishes and needs of our users.
Please note as well our data protection remarks on “Google Analytics”.
Your personal data will be used solely within the scope of the consent you have given us. You are free to revoke at any time any consent you have given. The revocation can also be addressed to our representatives with binding effect for us.
The procedures we use during all data processing activities (e.g. collection, processing and transmission) are in compliance with legal statutes. The following explanatory remarks will provide you with an overview of the nature of the data that is collected, how this data is used and communicated to other parties, what security measures we implement for the protection of your data and the options available to you for obtaining information about the information that has been given to us.
Section 1 Collection and Storage of Personal Data
Personal data is specific information about the personal or material circumstances of ascertained or ascertainable natural persons; it includes your name, address, telephone number, date of birth, bank information and IP address.
During your visits to our websites, the following data is recorded; it is stored solely and exclusively for internal system-related and statistical purposes: Names of the pages that have been visited, the browser used, the operating system and the querying domain, date and time of the access, search engines used. Names of downloaded files and your IP address. All of the data related to your use of the site, especially your IP address, are deleted as early as possible — no later, however, then immediately after the conclusion of your use of the site.
More extensive personal information is collected solely if and when you have voluntarily provided us with it, e.g. when submitting a query or registering on the site.
Section 2 Use, Forwarding and Deletion of Personal Data
Our representative uses the personal data you have provided to answer your queries, process your orders, check your creditworthiness and for technical administration of the websites.
Your personal data will be forwarded to third parties solely if the forwarding is required to process the contract or if you have given your express consent.
With his distribution network our representative is responsible for the collection and processing of your data from all of the services of this website (specialists, field representatives and commercial agent) elated to your queries in conformity with the principles of this data protection statement.
We have obligated all of the addressed parties to compliance with data protection laws and monitor them during the processing of your query. Our representative receives access to the stored data related to your query, for as long as your consent, which may be revoked at any time (cf. Section 5), remains effective; this access enables the monitoring and product-specific questions from the specialists about your query.
We collect in addition (with your consent; not a required field) your telephone number and in case of targeted product inquiry your concrete installation situation for the product so that the distribution partner can provide product-specific advice related to the specific property as well and can quickly clarify any further questions to your benefit. Please indicate if you nevertheless do not want to have telephone contact or are reachable by phone only on certain days or at certain times.
You have at all times, even before the forwarding of your query, the right to request information about the (intended) recipient of your query. In this case, please do not give your consent to the forwarding of your data. You may also request information about the contact responsible for you from our representative. Please do not use the query form in this case; instead, use the provided contact form or ask our data protection officer, Mr Thorsten Werbeck, about the contact: email@example.com. We will then notify you of the intended recipient of your query and you are free to decide.
Inquiries about data protection and our data protection statement may be directed as well, in the language of your country, to the data protection officer of Novoferm Hellas Ltd use the e-mail- address firstname.lastname@example.org.
In addition, we do not exclude the possibility that we will forward anonymised use data for market research purposes. The identification of specific users is excluded in these cases.
We wish to point out that we are entitled to provide information about data upon orders from competent authorities in specific cases if and when this is required for prosecution of criminal acts, for the support of law enforcement authorities, in averting dangers, for the fulfilment of legal responsibilities of the national and state authorities for defence of the constitution, for the support of the secret services, or for the assertion of rights to intellectual property.
Section 3 Security Information
We have implemented a series of various security measures of reasonable and adequate scope for the protection of personal data.
Our databases are protected by physical and technical measures as well as procedural measures that limit the access to the information to specially authorised persons in conformity with this data protection statement. Our information system is located behind a software firewall to prevent access from other networks that are connected to the internet. Solely employees with a need to know information for the performance of specific tasks are granted access to personal data. Our employees have been trained in security matters and data protection practices. All of our employees and any and all third parties involved in data processing have been obligated to compliance with the German Federal Data Protection Act and to confidential handling of personal data.
Whenever personal data is collected through our internet sites, the transmission is encrypted using the industry standard secure socket layer (“SSL”) technology.
You should never reveal your password for your access to our internet sites to third parties, and you should change this password at regular intervals. When you leave our sites, you should always log out and close your browser to prevent any unauthorised users obtaining access to your user account.
We cannot warrant complete data security whenever email is used for communication.
Section 4 Cookies
You can exercise your right of objection pursuant to Sec. 15 (3) TMG [German Telemedia Act] to prevent the use of your data by setting your browser to notify you before any cookies are stored and to allow storage only if you have expressly accepted it. In addition, you can set your browser to exclude the use/storage of cookies as a general rule or for specific websites. Please see the Help function of your particular browser to find out how to set up such blocks.
Section 5 Right to Information
You may at any time revoke your consent to the collection and storage of your personal data or request deletion of your data.
You may at any time exercise the right to request information about the storage of data related to your person, its origin, any recipients and the purpose of the data processing. If you have any questions about data protection, please contact at any time our data protection officer, Thorsten Werbeck (email@example.com). Inquiries about data protection and our data protection statement may be directed as well, in the language of your country, to the data protection officer of Novoferm Hellas use the E-mail- address firstname.lastname@example.org.
Data Protection Remarks “Google Analytics”
In the event of IP anonymisation on this website, Google will abbreviate your IP address beforehand within the member states of the European Union or in other party states to the treaty regarding the European Economic Area. The full IP address is transferred to a Google server in the USA and abbreviated there only in exceptional cases. Google, acting on behalf of the operator of this website, uses the collected information to evaluate your activities on the website, to compile reports about the website activities and to perform further services related to the use of the website and the internet for the website operator.
The IP address communicated by your browser for Google Analytics is not linked to any other data of Google. You can prevent the storage of cookies by making the appropriate settings in your browser software; however, we expressly point out to you that doing so may prevent you from being able to use all of the functions on this site in their full scope. Furthermore, you can prevent the collection of the data generated by the cookie related to your use of the website (including your IP address) for Google and the processing of this data by Google by downloading and installing the browser plug-in available at this link (http://tools.google.com/dlpage/gaoptout?hl=de).
Additional information is available at tools.google.com/dlpage/gaoptout or www.google.com/intl/de/analytics/privacyoverview.html (general information about Google Analytics and data protection). We wish to point out that Google Analytics has been supplemented on this website by the addition of the code “gat._anonymizeIp();” to ensure the anonymised collection if IP addresses (so-called IP masking).
Novoferm GmbH’s Public Procedures Directory
Ensuring data protection — the protection of your personal rights — is a matter of great importance to us. You can rest assured that we will handle your data responsibly. Pursuant to Section 4g BDSG [German Federal Data Protection Act], the data protection officer must, upon request, provide the information specified in Section 4e BDSG available in suitable form to everyone. We comply with this obligation by issuing a public procedures directory.
1. Name of the responsible entity
Venue: Coesfeld Local Court, HRB 7771
Value-added tax identification number: DE811152143
2. Managing Director
Rainer Schackmann, Dipl.-Ing. CEO
Thomas Hage, Dipl.-Kfm.
Dirk Gößling, Dipl.-Ing.
Data protection officer: Thorsten Werbeck
3. Address of the responsible entity
Isselburger Strasse 31
Internet: www.novoferm.com (Novoferm Group)
www.novoferm.de (Novoferm Deutschland)
4. Intended purpose of the data collection, processing or use
Subject of the company is
— the manufacture and sale of metal doors and frames and of steel constructions and steel components, in particular prefabricated garages, similar products and any and all accessories. The company may pursue any and all activities that are suitable for the service of the subject of the company, whether directly or indirectly, in particular by the acquisition, administration and sale of holdings in other companies in Germany and abroad and by the assumption of the position of personally liable shareholders in other companies with the same or similar subject of the company.
5. Description of the relevant groups of persons
Data of employees, customers and suppliers to the extent required for the achievement of the purposes stipulated in 4.
6. Recipients or categories of recipients to whom data may be communicated
Internal offices (departments) for fulfilment of the purposes stipulated in 4.
External contractors within the sense of Sec. 11 BDSG (contract data processing)
External offices for fulfilment of the purposes stipulated in 4.
Official bodies when authorised by higher-priority legal statutes
7. General deadlines for the deletion of data
Law-making bodies have issued various archiving obligations and deadlines. The affected data is routinely deleted upon the expiration of such deadlines. If data does not fall under these deadlines, it will be deleted when the purposes stipulated under 4. cease to exist or if the relevant person requests deletion.
8. Planned communication of data to third-party states
Novoferm does not communicate data to third-party states at this time and does not plan to do so in future, with the exception of the displayed order data processing for the representative named in the imprint.
Inquiries from Switzerland and the United Kingdom are processed on behalf of the Novoferm representative in the third state, in compliance with this data protection statement and the underlying German legal system.